1. Introduction
Welcome to Barretts Billing Service for Dietitians . We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our communications and client management systems (including our CRM, GoHighLevel).
Please Note: This Privacy Policy applies to the information we collect for our own marketing and business operations. The protected health information (PHI) of your patients that we process as part of our billing services is governed strictly by the Business Associate Agreement (BAA) signed between your practice and ours, in compliance with HIPAA.
2. Information We Collect
We may collect information about you in a variety of ways when you interact with us:
Personal Data: Name, email address, phone number, practice name, and job title that you voluntarily give to us when choosing to participate in various activities related to our website, such as filling out contact forms, booking consultations, or signing up for newsletters.
Derivative/Automated Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
CRM & Interaction Data: We use GoHighLevel to manage our client relationships. We may track your interactions with our emails, SMS messages, and website to provide a better, more tailored service.
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We may use information collected about you to:
Deliver the services and support you request.
Communicate with you regarding your account, updates, or billing processes.
Send you marketing emails, newsletters, and promotional offers (you may opt-out at any time).
Send you SMS/text messages regarding appointments, onboarding, or critical service updates (subject to your explicit consent).
Monitor and analyze usage and trends to improve our website and services.
4. SMS and Text Messaging Policy (Important for GoHighLevel)
If you opt-in to receive text messages from Barretts Billing Service for Dietitians, the following applies:
Opt-In: By providing your phone number and checking the consent box on our forms, you agree to receive text messages from us regarding our services, appointment reminders, and promotional offers.
Opt-Out: You can cancel the SMS service at any time. Simply reply "STOP" to the text message. Upon sending "STOP," we will confirm your unsubscribe status via SMS, and you will no longer receive SMS messages from us.
Help: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to [email protected]/888-623-2455.
Message & Data Rates: Message and data rates may apply for any messages sent to you from us and to us from you.
Privacy of SMS Data: Mobile information and text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.
5. Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share information we have collected about you in certain situations:
Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as GoHighLevel (our CRM), email delivery, hosting services, and customer service. These third parties are bound by strict confidentiality agreements.
Legal Obligations: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
6. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website and within our GoHighLevel CRM to help customize the Site and improve your experience. You can typically set your browser to remove or reject cookies, though this could affect the availability and functionality of our website.
7. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
8. Your Privacy Rights
Depending on your location, you may have the right to:
Request access to the personal data we hold about you.
Request that we correct or update your personal data.
Request that we delete your personal data.
Opt-out of future marketing communications (via the "unsubscribe" link in emails or replying "STOP" to text messages).
9. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Barrett's Billing Service for Dietitians
Phone: 888-623-2455
